General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. explain what the other end hears when they take me off hold.

    You say "some companies don't get it yet". What does that mean? I'm not advertising for you until you explain what it means.

    107 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • add call recording

      Record calls with customer service, so I can go back and listen to what was agreed upon.

      81 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • 62 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Expand to cover the UK

          You're service looks awesome. I would very much like to use it here in the UK.

          40 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • add personal phone book

            list of personally used and stored numbers, perhaps in right or left column.

            -show history list of recently called numbers.
            -have a "bookmark" button to the right
            -also allow bookmark adds from the search results.

            25 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Expand service internationally, hook with skype and gizmo5 (and eventually GV)

              Wait times are also horrible overseas! I'm in Panama, and I can regularly wait on the phone for 10 or 20 minutes. Why not? Perhaps hook it in with skype and gizmo5 (and eventually google voice) to make the international part work?

              23 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • 20 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  1 comment  ·  Admin →
                • Get an 800 number/your own Lucyphone service number

                  That way, we can just call in, state the intended party (ex; "Dell"), Lucyphone connects us, we do our menu work, we get put on hold, and Lucy covers the rest. The different is, we don't have to go online or use an application and it opens the doors for anyone with a phone! Talk about making this platform universal.

                  18 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Provide Service for Non-800 Numbers

                    .... a number of the calls that are most troublesome for me are not 800 numbers ...the answer might be some sort of subscription service

                    18 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Admin →
                    • ping a busy number till it becomes free

                      it would be nice if Lucy would redial a busy number until it gets through, then connects you so you don't have to keep redialing

                      12 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • add call back extensions to phone numbers

                        Have Lucy call me back at my personal extension!

                        11 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Allow input of different call-back number

                          Make it possible for Lucyphone to call you back on a different phone than the one you are using to access Lucyphone.

                          10 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • add "after hours" detection

                            I shouldn't be able to place a call if it's after hours for that customer service center

                            9 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Collect and aggregate "Hold time" data per company and rate company performance.

                              Collect and aggregate "Hold time" data per company and rate company performance. Maybe that will shame them into improving their service to customers.

                              9 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • 7 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • improve service via user vote

                                  After each call, give option for user to click yes it worked, or no it didn't. Show the statistics per company toll free dial.

                                  7 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • fix dynamic search results

                                    only give results on the first typed letter of a search when the letter matches the FIRST letter of a result, not an intermediate letter. for example typing "o" should only return entries with words starting with "o". Also exclude prepositions from this single letter search.

                                    6 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      started  ·  0 comments  ·  Admin →
                                    • add detailed logging of calls including total call time and hold time per call.

                                      It would be great if there was a detailed call log of the calls that you have made along with the call time and hold time for each call and total call time and hold time.

                                      5 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Auto redial and navigate systems that aren't queuing

                                        Auto redial and navigate systems that don't put you in a queue. Currently, Blizzard's queue is full, but it still answers to tell you that.

                                        4 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Doesn't seem to work in the US.

                                          Am I missing something? Won't let me log in. Is app still viable?

                                          4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base